DESPATCH UPDATE - 24/11/2020

Christmas has come early, we are experiencing volume above our planning

During this seasonal peak we are currently experiencing a significant uplift in daily volume.

Due to Covid 19 social distancing guidelines and keeping our staff safe, we have a limited number of orders that we can despatch daily. We are working to our advertised despatch times, however please note there may be instances of orders or parts of orders subject to delay. We would advise adding in some additional tolerance to your lead times.

We appreciate your patience and understanding at this time and thank you for your continued support.

 

CHRISTMAS PEAK VOLUMES

As we are now fast approaching peak season, the logistics networks are filling up and this is being exaggerated by the pandemic. We anticipate there may be delays to your deliveries.

 

WHAT YOU CAN DO TO HELP

  • Place your order as early as possible
  • Communicate with Ralawise via email where possible
  • Place orders online at Ralawise.com
  • Utilise the new website for self-service:
    • Checking current stocks and future availability
    • Placing orders
    • Tracking your orders
    • Checking back orders
    • Raising returns

This page will be updated regularly. Please check back for our latest delivery information.

Our teams are still working to guidelines issued, maintaining a Covid-secure environment for our employees and orders will continue to be despatched within the timescales detailed opposite.

 

Stay safe,

 

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