As we are now fast approaching peak season, the logistics networks are filling up and this is being exaggerated by the pandemic. We anticipate there may be delays to your deliveries.
What you can do to help
Place your order as early as possible
Communicate with Ralawise via email where possible
Place orders online at Ralawise.com
Utilise the new website for self-service:
Checking current stocks and future availability
Tracking your orders
Checking back orders
This page will be updated regularly. Please check back for our latest delivery information.
Christmas has come early, we are experiencing volume above our planning.
During this seasonal peak we are currently experiencing a significant uplift in daily volume.
Due to Covid 19 social distancing guidelines and keeping our staff safe, we have a limited number of orders that we can despatch daily. We are working to our advertised despatch times, however please note there may be instances of orders or parts of orders subject to delay. We would advise adding in some additional tolerance to your lead times.
We appreciate your patience and understanding at this time and thank you for your continued support.
DPD COURIER UPDATE
PLEASE NOTE: as of 23/11/2020, due to anticipated volume increase expected in the run-up to Christmas, DPD will not be offering premium deliveries and will withdraw pre-10:30 a.m. and pre-noon delivery options.