Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Ralawise does, subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Ralawise shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods";

1. Ralawise will, in any circumstances, only accept returns if the following conditions are met: 
   
   (a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;
   
   (b) Ralawise must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by Ralawise, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see 'c' below) will be deducted from any credit note issued.
   
   (c) By way of a restocking charge, the Buyer shall pay to Ralawise a sum equivalent to either £30 (or equivalent in Euros if applicable) or 20% of the price of the Returned Goods (at Ralawise's discretion);
   
   (d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;
   
   (e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;
   
   (f) Ralawise retain the right to refuse Returned Goods should Ralawise deem them to be unsuitable for resale;
   
   (g) The Buyer will either:
   
   (i) pay for and arrange the return of the Returned Goods; or
   
   (ii) if Ralawise agrees to recover the Returned Goods, pay to Ralawise a charge of £15/€18 per box of Returned Goods. In the event that Ralawise's carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Ralawise.
   
   (h) The value of the Returned Goods must not exceed 3% of the Buyer total spend with Ralawise during the preceding 12-month period.
   
    
2. The following Goods will not be eligible to be returned pursuant to this clause: 
   
   (a) Any products from the Result Air Down range;
   
   (b) Underwear;
   
   (c) Consumables (as defined from time to time by Ralawise);
   
   (d) Christmas and seasonal product e.g The Christmas Shop
   
   (e) Any Goods which Ralawise does not carry as core stock (as defined by Ralawise from time to time);
   
   (f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);
   
   (g) Samples;
   
   (h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;
   
   (i) Raladeal products;
   
   (j) Discontinued lines;
   
   (k) Seasonal products;
   
   (l) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.

2026 End of Year Returns Programme

As we approach the end of the year, Ralawise are here to support you with your year-end stock review and returns processing, helping you prepare for the year ahead.

Our End of Year Returns Programme provides an opportunity to review and organise any outstanding returns, including discontinued products, ahead of the year-end deadlines.

Our 2027 discontinued product list is now available, below.  

To ensure you receive credits for returned items before Friday, 18th December 2026, please carefully read the following:

Our year-end returns process

Returns requests are to be submitted in your usual way, either through through the ‘Returns’ section in the ‘Your Account’ section of the website, or by emailing returns.group@ralawise.com.

We ask that you submit your requirements no later than Friday, 27th November 2026.

Items will need to be received back into the Ralawise warehouse no later than Friday, 4th December 2026. Please note: items received after 4th December may not be processed.

When returning any of the discontinued items, separate these from any other returns you may have. Please ensure you attach our discontinued returns label (below) to your return.

All of our standard Terms & Conditions apply, which can be found in the ‘Returns’ section of the ‘Delivery & Payment’ section of the Ralawise homepage.

You can, of course, contact our dedicated team on 01244 838393, should you require any help with the above.

Thank you.